How we work
We believe that every company needs to learn how to automate or it will not be able to compete over the coming decade.
But automation is a journey not a destination. As your business landscape evolves you will need to adapt to take advantage of new opportunities and respond to new threats.
The most successful companies will have the skills to do this in-house rather than relying on external consultants.
My business, automated does two things for your business.
- We come in and deliver immediate benefit by automating parts of your business.
- As we do the automation work, we upskill your staff to do the automation work themselves.
My staff aren't that technical, how can they learn to automate my business?
There are two factors at play that allow your staff to learn how to automate your business:
Firstly, the rise of robotic process automation (RPA) software opens up development to non-developers. RPA software allows non-developers to automate their work. We show your staff how to use this software.
Secondly, in our experience, almost every company has staff with untapped skills and ambitions. As we work through automation projects, staff interested in this type of work make themselves known. This dynamic is great for your workplace. Because it provides an avenue for your ambitious staff to expand their skills, it makes these staff less likely to leave your company and it shows your other staff that there is a career path in your company that rewards ambition and delivery.
Why are you helping make us self-sufficient?
Our goal is to deliver high-value work for our clients. As your staff gain experience automating processes, the work we can assist with goes higher up the complexity axis. At some point, your staff will be able to handle all of the automation opportunities in your business and you will no longer require our services.
Until that point, our involvement will greatly speed up and de-risk your automation work. The chart below shows how complexity interplays with risk and time taken to automate.
Most automation work involves a lot of low-complexity work that will be within the capability of your staff. However, it will likely also contain a small amount of higher complexity work that your staff may not have the experience to tackle. This is where we step in. Your staff perform the work shown by the green line. Once the complexity becomes too great, we are able to step in and switch the project from the green line to the orange line which allows you to complete the project with less time and less risk.